Frequently Asked Questions

What Is your profile?

Sukham is a firm owned by Mr. Amit Surana having his own experience of 20 yrs In this industry. Sukham is situated in jaipur (The Pink City) universally known for it Gems and Jewels. After successfully established its manufacturing, supplying and export Sukham started its own online store of Gems & Jewelry where its customers, clients and Directly buy and order from sukhamonline.com. Sukhamonline.com aims at convenience Of buying for more details visit our about us page.

Why should I buy from you?

Indians Basically in Jaipur has the art from this birth to make Gems and Jewelry.Indians are modest people, but since you asked there are few reasons

1) Low Prices: - If you compare our prices from other online stores we are sure you will be impressed. We know of number of US companies that are selling our Products at their stores and buying form many years from us at these prices.

2) Incomputable Quality- Our Quality is being praised by so many jewelry designers and Their repeated orders are the proof of our good quality. We make products in accordance With international standards and expectations. Our Quality is our goodwill of the company. So we special efforts to keep our quality best.

 3) Unimaginable Designs:- We have our own manufacturing in jaipur for Gemstones and Jewelry. We always DesignSome innovative and “out of the box” Design. That anybody cannot imagine. We make Constant efforts to give our best and different from others to our customers visit our Product cataloge.

 4) 24x7 Customer Support: - We make efforts for giving our customer 24x7 hours serives.On Sukhamonline also we have given the option of online chat so that to give customer.Quickly answers to their queries online. Visit our online support.

 5) Payment Options: - We accept pay pal payments and also major credit cards. For your Convenience we have given our Bank A/C Detail so as to transfer money directly to our Account i.e wire transfer. Visit our payment options page.

6) Also we have best products at least prices with many options such as discounts And offers which helps customers to make profile out of it.

What makes you different from others?

This is the major question which everybody asks as what different You offer. We always say when you will buy from us once. You will Automatically realize. Our policies, prices, quality and most important services Makes us different from other

Is your company gives authercity?

Yes, sure we give authercity of  our company. Our company is registered in GEPC and other Corporation. See our membership page.

Do you have a showroom or storefront?

Yes, In India we have our own established office not as developed As showroom but we sell our products from there also.

What are your shipping costs?

Visit our page calculate shipping is that different means of shipping depends on Duration, weight and size of product have been mentioned.

Is it true that when we order more, our shipping cost is reduced?

Yes, of course your shipping cost is reduced when you order specified Slap rate of shipping.

What is your medium of shipping?

Depending on the time specified by the customer our shipping ways is Mentioned. For more details Click calculate shipping.

How long it takes to ship?

Depending on the time specified working days normally. On special Request the time period is also changed.

Can I get express shipping?

Yes, of course but for that you have to pay same amount extra.

Do what is your minimum order quantity?

We have placed qty icon in font of each and every product so that you can see How much qty is available and how much you can order.

What is your return policy?

Our sales are final. We do not accept returns. But in special circumstances We accept as we make special efforts in what the customer has demanded and What they are looking for.

What is your cancellation policy?

You can cancel your orders within able to do that, then your full payment will Rivert back to you or also you can mail is for any query.

Do you accept phone orders?

Yes, we do accept the phone orders but for that you have to specify your Demand and then we will send you mail for the

Do you also do shows & Exhibitions?

Yes, We time to time participate information on site that when and in which Country we are coming

How do I login in my account?

If you have visited first time our site then you click the option of Register and fill The form and you will be our registered member which will help you to track you order,Your products selection and ease of operating the site and if you are existing customer then You can log in to our site using your user ID and Password and purchase or order the products.

What if I forgot my password?

No problem, if you forgot your password. You just click the option of forgot password and Then option of forgot password and then answer the secret question you have entered at the time When you registered and an email will be sent to you giving you new password.

Can I review my past orders?

Yes, sure you can you just login to your account and view your past orders.

How do I track my order?

You can track your order by login to your account and then giving your order ID.It will tell you that your order is being processed or in which Process is going on.

Unfortunately your site got closed in between before I checked out is my products Are saved?

Yes, you do open our site again and you will see your products what you put in wish List or in cart

Is your site “SECURE SITE”?

Yes, our site is a secure site we keep your information very securely.

What is your privacy policy?

We keep your information on a secure service and very privately so that Nobody can do anything wrong with your private accounts and information.We Do pay a lot for that.

Does your site use cookies?

Yes, it’s just for our statistical information we keep cookies so that when you Place orders than your information is saved and you can review the information over your Several visits and days. Your personal identification and financial information is included is Cookies, of course.

Do you offer any discount or sales offer?

Yes, sure we offer time to time we have different lot and put them in Discount and sales.

Is your price includes Tax?

Yes, we includes all Taxes in our price so that customer don’t have to pay any hidden Cost afterwards.

Do you offer bulk order discounts?

Yes, we do but for that you have to mail us your requirement first and according we Will take into consideration that it requires wholesale price or Discount.

Do you sell wholesale?

Yes, we sell wholesale lots also for that you have to login into our wholesale page And enter your information
 

Does your price include shipping charges?

No, when you select the products and when your come upto checkout page then depends On weight, size and duration of shipping we calculate the shipping charges.

How can I contact you about any problem?

You can contact is with the way most convenient to you. By email,Chat, mobile, phone, fax etc. For more detail visit contact us page.

Do you have chat option?

Yes, for your convenience, and developed chat option. You can visit Live support page for more details.

Do you have your catalogue?

We develop our catalogue time to time and publish it online on our site So that you can able to see and download the same. For more detail visit Online catalog page.

Do you have newsletter option?

Yes, why not for our members and also who are interested in newsletter of our Company we have newsletter also.

Do you provide samples?

Yes we provide sample kit to our customers but is that we have specified some Minimum order qty of shipment. On special request also we provide samples mail us For further query.