Returns Policy

Here at Sukham we offer a 28 day returns policy, so if you are not entirely happy with your purchase you can return the item unworn in its original packaging. This does not affect your Statutory Rights. You are required to pay the carriage to return the goods to us but if you ask for an exchange we will pay to post any goods we send back out to you. You will be refunded the full amount for the goods (postage and packing will not be refunded).

Return via your country’s mail service Recorded Delivery – this option requires you to re-pack your goods and take them to your local Post Office where you will need to request to send the goods back using the relevant service . You will find a peel-off label with our address on the top right hand side of your despatch note.

Don’t forget to include your returns form so we know who the parcel is from!

If you have any queries please call us on +91 998 278 0000 and one of our helpful team will be happy to advise you. You can also e-mail info@sukhamonline.com.

Once we are in receipt of the goods we aim to process all refunds and exchanges within 72 hours.

If you think the goods you have received are faulty or if you have been sent the wrong item, please call our Returns Team on +91 998 278 0000 (Monday to Friday from 8.30am to 4.30pm) or email info@sukhamonline.com. Under these circumstances we are happy to offer you an exchange should you want one or a refund. Cost of delivery will also be refunded.

If you have any questions at all about returning goods please contact our Returns Team on +91 998 278 0000 or by email info@sukhamonline.com who will be happy to help.

Order Cancellation Policy

If upon cancelling an order after it has been processed and/or dispatched a restocking fee will be charged. This fee will be the shipping amount of your order transaction resulting in only the items being refunded.

Refunds will not be issued until all merchandise is received back into the store. Sukham is not liable for any lost, stolen or damaged items in the mail.

Payment

Payment for goods is to be made by credit or debit card only. Please note should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.

Ownership

Goods remain the property of Sukham until payment has been received in full.

Shipping Liability

Sukham is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.